Shipping & Returns
Every piece ships with care, insurance, and a Certificate of Authenticity
Shipping Rates
€15
Italy
3-5 business days
€25
Europe
5-8 business days
€35
Rest of World
7-14 business days
What's Included
Full Insurance
Every shipment is fully insured against damage or loss during transit.
Professional Packaging
Acid-free tissue, foam corners, custom-sized rigid boxes.
Tracking Number
You'll receive a tracking number via email once your artwork ships.
Certificate of Authenticity
Signed certificate confirming artist, title, medium, and provenance.
Return Policy
We accept returns within 14 days of delivery.
Conditions:
- • Artwork must be in original condition — undamaged and unaltered
- • Must be returned in original packaging
- • Return shipping costs are the buyer's responsibility
- • Refund processed within 5 business days
Contact info@heavenartshop.com to initiate a return.
Frequently Asked Questions
Do you ship to my country?
Yes! We ship worldwide.
Can I pick up my artwork in person?
Yes, local pickup is available by appointment.
What if my artwork arrives damaged?
Contact us immediately with photos. All shipments are fully insured.
Do you offer framing?
Artworks are shipped unframed unless otherwise noted. We can recommend professional framers.