Returns & Refunds

Every piece we sell is a unique, original artwork, so we ask that you review the photos and description carefully before ordering. If something isn't right, we want to make it right.

Right of withdrawal (EU customers)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your artwork, without giving any reason, in accordance with EU consumer protection law (Directive 2011/83/EU). To exercise this right, contact us at info@heavenartshop.com within 14 days of delivery. The artwork must be returned in its original condition and packaging; return shipping costs are the customer's responsibility unless the artwork arrived damaged or not as described.

Damaged in transit

All shipments are insured. If your artwork arrives damaged, contact us within 48 hours of delivery with photos of the damage and packaging, and we'll arrange a replacement or a full refund.

Refunds

Approved refunds are issued to your original payment method once we receive and inspect the returned artwork, typically within 14 days.

This policy provides a general framework; specific consumer protection rights may vary by country.